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Description: •Effectively act as the Single point of Contact (SPOC) between the Client, Operations team in Manila, and local IT group in order to streamline efforts when it comes to coordination works and troubleshooting of issues concerning Client appli
– Posted by: chaosads.ph

Description: • Designs and develops tools and applications that help process improvement and increase account productivity. • Works with the operations teams to establish reporting requirement and provide comprehensive data on a regular basis to help the
– Posted by: chaosads.ph

Requirements: •College degree of any 4 year course, preferably in Marketing or Management •2-3 years of Team Lead experience required •Very Good exposure to Internet •Knowledge about credit cards/Debit cards (would be an advantage) •Previous Management/S
– Posted by: chaosads.ph

Description: •Insures Contact Center meet productivity standards. •Insures client service levels are met or exceeded •Insures all teams monitor service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. • Recomm
– Posted by: chaosads.ph

Description: Using the Aspect scheduling platform, monitor real-time compliance to schedule and investigate deviations based on established thresholds •Monitor staffing levels to ensure that required resources/Service Levels are met on interval basis •In
– Posted by: chaosads.ph

Responsibilities: . Shift Management Function: •Performs daily monitoring of CSAs quality & productivity metrics by utilizing reports and database available. •Implements floor management policies in order to ensure adherence to service level agreements b
– Posted by: chaosads.ph

Shift Management Function: •Accountable for the shift operations. •Ensures execution of contingency and disaster recovery plans. •Ensures Contact Center meets productivity standards and client service levels are met or exceeded. •Reviews and analyzes pro
– Posted by: chaosads.ph

Description: IT INFORMATION SECURITY •Monitoring of Critical issues of the Logs from Servers and Network Devices •Monitoring and review of changes on system folder of servers from non- •Systems accounts •Monitoring & review of Logs from Firewall for Secu
– Posted by: chaosads.ph

Job Description: •To represent the IT organization to the users. • To enhance the user's relationship with the IT organization. • 1st Level IT Support and co-work with US and Canada IT personnel •Acknowledge and record all incidents and service requests.
– Posted by: chaosads.ph

Description: • Creates Supplier Quality Plans, and provides support for Training and Quality resources assigned to the program. • Ensures adherence to the quality and accreditation (ex: URAC, NCQA, etc…) requirements. • Protects the organization’s assets
– Posted by: chaosads.ph
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